Terms of service

Terms of Service

Last updated: November 3, 2026

1. Overview

Welcome to TheCareCo. This website and online store are operated by Zorvane Group LLC, a limited liability company organized in New Mexico, United States, operating under the commercial name TheCareCo.

Throughout this website, the terms "we," "us," and "our" refer to TheCareCo and Zorvane Group LLC. We offer this website, including its information, products, features, and services (collectively, the "Services"), subject to these Terms of Service.

By accessing our website, creating an account, or purchasing products, you agree to these Terms of Service and the policies referenced herein, including our Privacy Policy, Refund Policy, and Shipping Policy.

Please review these Terms carefully before using our Services. If you do not agree with them, you should not use our website or Services.

2. Eligibility and Account Information

By using our Services or placing an order, you confirm that you are at least the age of majority in your state of residence or that you have the permission and supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when creating an account or making a purchase.

You are responsible for safeguarding your account credentials and for activities conducted through your account. Please notify us promptly if you suspect unauthorized access.

We may suspend or restrict accounts involved in fraudulent activity, misuse of our Services, or violations of these Terms, subject to applicable law.

3. Products and Product Information

We strive to present our products accurately, including their features, specifications, descriptions, and images.

Actual product colors, dimensions, packaging, and appearance may vary slightly due to manufacturing variations, screen settings, or product updates.

We may update product descriptions, modify our product selection, or discontinue products at any time. Changes will not affect existing accepted orders unless we notify the customer and provide any remedies required by law.

Customers should carefully review product descriptions, instructions, warnings, and suitability information before purchasing or using any product.

Any wellness or personal care information presented on our website is provided for general informational purposes and is not intended to replace professional medical advice, diagnosis, or treatment.

4. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products. An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We may decline or cancel an order for legitimate reasons, including suspected fraud, payment verification issues, stock unavailability, or material pricing errors.

If an order is canceled after payment has been collected, we will issue the applicable refund to the original payment method.

Please verify your order details, including the delivery address, before completing your purchase.

If you need to modify or cancel an order, contact support@thecarecore.com as soon as possible. We will attempt to accommodate your request before shipment, but modifications or cancellations cannot always be completed once fulfillment has begun.

5. Prices, Payments, and Taxes

Unless otherwise stated, prices displayed for United States customers are in United States Dollars (USD).

Product prices, discounts, and promotional offers may change without prior notice. The price applicable to an accepted purchase is the price displayed at checkout when the order is placed, subject to correction of material errors and applicable law.

Shipping charges and applicable sales taxes, if any, will be presented during checkout before the purchase is completed.

We accept the payment methods displayed at checkout. Payments are processed through Shopify and other authorized payment service providers.

By providing payment information, you confirm that you are authorized to use the selected payment method and that the information submitted is accurate.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery estimates are provided for informational purposes and may be affected by carrier operations, weather, high demand, customs processing, or other circumstances beyond our reasonable control.

Where a shipping delay occurs, we will provide notices, cancellation options, and refunds as required under applicable United States law.

If an order is lost, damaged, or substantially delayed, customers should contact us so that we can investigate and provide an appropriate resolution.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy.

Customers should review that policy before purchasing, particularly the eligibility requirements for personal care, hygiene-related, and other products that may not be returnable once opened or used.

Nothing in these Terms limits any non-waivable consumer rights or remedies provided by applicable law.

8. Promotions and Discounts

From time to time, we may offer promotional pricing, discount codes, bundles, or limited-time offers.

Promotions may have separate eligibility requirements, expiration dates, quantity limits, or conditions, which will be disclosed with the applicable offer.

Unless expressly stated otherwise, discounts may not be combined. We reserve the right to discontinue promotions prospectively or reject fraudulent use of discount codes.

Existing completed purchases will not be retroactively repriced unless required by applicable law or expressly provided by the promotion.

9. Intellectual Property

TheCareCo website content, including its original text, photographs, graphics, designs, logos, product presentation, and other materials, is owned by Zorvane Group LLC or used with permission from its respective owners.

These materials may be protected by United States and international intellectual property laws.

You may use our website for lawful, personal, non-commercial shopping purposes. You may not reproduce, distribute, commercially exploit, or modify protected content without the relevant rights holder's permission, except as allowed by applicable law.

All third-party trademarks and brand names remain the property of their respective owners.

10. Acceptable Use

You agree not to use our website or Services for unlawful, fraudulent, abusive, or unauthorized purposes.

Prohibited activities include attempting to compromise website security, transmitting malicious software, impersonating another person, interfering with transactions, unlawfully collecting personal information, or infringing intellectual property rights.

We may take reasonable measures to prevent misuse of our website and protect our customers, systems, and business operations.

11. Third-Party Services and Links

Our website may contain links to third-party websites or integrate services provided by external companies, including payment providers, shipping carriers, analytics providers, and customer service tools.

Third parties operate under their own terms and privacy practices. We are not responsible for third-party websites or services that we do not control, except where responsibility cannot lawfully be excluded.

Customers should review the terms and policies of any third-party service they choose to use.

12. Relationship with Shopify

Our online store is powered by Shopify, which provides the ecommerce infrastructure used to operate our website.

Purchases made through TheCareCo are transactions between the customer and Zorvane Group LLC, not purchases from Shopify.

Shopify is not the seller of our products and does not independently determine our product descriptions, pricing, fulfillment practices, or return policies.

13. Customer Reviews and Submissions

If you submit product reviews, photographs, suggestions, or other content to us, you represent that you have the right to provide such materials and that your submission does not violate applicable law or third-party rights.

By voluntarily submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content in connection with our Services and marketing, subject to applicable privacy laws and any separate agreement.

We may moderate or remove content that is unlawful, fraudulent, abusive, misleading, or otherwise violates these Terms.

Reviews must reflect genuine customer experiences. Any material connection or incentive relating to a review must be disclosed as required by law.

14. Privacy and Personal Information

Our collection, processing, and disclosure of personal information are described in our Privacy Policy.

By using our Services, you acknowledge that you have had an opportunity to review that policy.

For privacy-related questions or requests, contact support@thecarecore.com.

15. Disclaimer of Warranties

We make commercially reasonable efforts to maintain accurate product information and a functional website.

However, to the fullest extent permitted by law, the website and its digital features are provided on an "as available" basis, and we do not guarantee uninterrupted or error-free access.

Any express product warranties will be identified in the applicable product description or warranty documentation.

Except for warranties expressly provided or required by law, we disclaim implied warranties to the extent such disclaimers are legally permitted.

Some states do not allow certain warranty exclusions or limitations. These provisions therefore may not apply to you.

Nothing in this section excludes, restricts, or modifies warranties or consumer protections that cannot legally be waived.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Zorvane Group LLC and its employees, officers, contractors, and service providers will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or Services where such damages may lawfully be excluded.

These limitations do not exclude liability for fraud, willful misconduct, personal injury, product liability, or other matters for which liability cannot lawfully be limited or excluded.

Nothing in these Terms affects any statutory rights or remedies available to consumers under applicable federal or state law.

17. Indemnification

To the extent permitted by law, you agree to indemnify Zorvane Group LLC against third-party claims, reasonable expenses, and losses directly resulting from your unlawful use of our Services, willful misconduct, or material breach of these Terms.

This obligation does not apply to claims arising from our own negligence, misconduct, or violations of applicable law.

18. Termination

We may restrict or terminate access to our Services where reasonably necessary due to fraud, security threats, unlawful activity, or material violations of these Terms.

Termination does not eliminate obligations or rights relating to completed purchases, refunds, privacy, or other matters that survive by their nature or under applicable law.

19. Changes to These Terms

We may revise these Terms to reflect changes in our Services, business practices, or legal requirements.

The updated version will be published on this page with a revised "Last updated" date. Where legally required, we will provide additional notice of material changes.

Revisions will not retroactively eliminate rights that customers have already acquired under applicable law.

20. Governing Law and Disputes

These Terms are governed by the laws of the State of New Mexico and applicable federal laws of the United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

Before pursuing formal legal proceedings, customers are encouraged to contact our support team so that we can attempt to resolve any concerns promptly and fairly.

Any court proceedings will be subject to applicable jurisdiction and venue rules. Nothing in these Terms deprives consumers of a forum or legal protection that cannot lawfully be waived.

21. Severability and Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

These Terms and the policies incorporated by reference constitute the agreement governing use of our Services, except where separate written agreements or mandatory legal provisions apply.

Our failure to enforce a provision on one occasion does not waive our right to enforce it later.