Privacy policy

Privacy Policy

Last updated: November 3, 2026

1. Introduction

TheCareCo is an online store operated by Zorvane Group LLC, a New Mexico limited liability company, United States.

We respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit thecareco.co, make a purchase, communicate with us, or otherwise use our website and related services (collectively, the "Services").

Our store operates on Shopify, which provides ecommerce technology, checkout functionality, and related services.

This Policy is intended primarily for customers in the United States. Additional rights and legal requirements may apply depending on your location.

2. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Identifiers and contact details: Name, email address, telephone number, billing address, shipping address, and other contact information.
  • Order and transaction information: Products purchased, order history, transaction dates, payment status, refunds, returns, and shipping details.
  • Payment-related information: Payment method details and transaction confirmations processed through Shopify or authorized payment processors. Full payment card information is generally handled by the payment processor rather than stored directly by us.
  • Account information: Login credentials, account preferences, saved addresses, and related account information when applicable.
  • Technical and device information: Internet Protocol (IP) address, browser type, device identifiers, operating system, and similar technical data.
  • Website activity: Pages visited, products viewed, cart activity, referral sources, interactions with advertisements, and other usage information.
  • Customer communications: Emails, support requests, messages, customer service correspondence, and any information you voluntarily provide.
  • Preferences and inferences: Shopping preferences, product interests, and information derived from your interactions with our Services, where permitted by law.

We collect only information reasonably relevant to the purposes described in this Policy.

3. Sources of Personal Information

We may obtain personal information:

  • Directly from you when you place an order, register an account, subscribe to communications, or contact customer support.
  • Automatically through cookies, pixels, analytics software, and similar technologies when you interact with our website.
  • From Shopify and service providers that support payment processing, fulfillment, shipping, analytics, security, and customer communications.
  • From advertising partners and other third parties where permitted by applicable law.

4. How We Use Personal Information

We may use personal information for the following business and commercial purposes:

  • Order processing: To accept orders, verify payments, fulfill purchases, arrange delivery, and manage returns or refunds.
  • Customer service: To respond to inquiries, provide order updates, resolve complaints, and communicate about purchases.
  • Website functionality: To operate our website, maintain customer accounts, remember preferences, and improve the shopping experience.
  • Marketing and advertising: To deliver promotional communications where permitted, measure advertising performance, and display relevant advertisements.
  • Analytics and improvement: To understand customer interactions, improve products, evaluate website performance, and optimize our Services.
  • Security and fraud prevention: To detect suspicious transactions, protect accounts, prevent unauthorized activities, and maintain system security.
  • Legal compliance: To meet applicable legal, tax, accounting, recordkeeping, and regulatory obligations.

We do not use personal information for purposes materially incompatible with those described here without providing additional notice or obtaining consent where required.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

  • Shopify: To host and operate our online store, checkout, and related ecommerce features.
  • Payment processors: To process transactions, manage payment security, and prevent fraud.
  • Shipping and fulfillment providers: To prepare, dispatch, track, and deliver customer orders.
  • Technology providers: To provide hosting, analytics, customer support, communication, and security services.
  • Advertising and marketing partners: To measure advertising campaigns and provide personalized or targeted marketing, subject to applicable law and privacy choices.
  • Professional advisers and authorities: When necessary to comply with legal obligations, respond to lawful requests, or protect legitimate rights.
  • Business successors: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable law.

We do not disclose personal information to unrelated parties for unrestricted use. Certain advertising disclosures may qualify as a "sale," "sharing," or targeted advertising under state privacy laws, even where no money is exchanged.

6. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, and comparable technologies to:

  • Operate essential shopping cart and checkout functions.
  • Remember customer preferences and website settings.
  • Measure website traffic and performance.
  • Understand engagement with products and advertisements.
  • Support personalized advertising and marketing campaigns.

Some technologies are necessary for the operation of our website, while others may be used for analytics or advertising.

You may be able to manage cookies through your browser and any privacy preference tools made available on our website. Blocking essential cookies may affect certain website functions.

Where required by law, we will provide applicable consent or opt-out mechanisms for non-essential tracking technologies.

7. Marketing Communications

If you subscribe to our marketing communications, we may send promotional emails, product announcements, or special offers.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the message or by contacting us.

Marketing text messages, if offered, will be subject to applicable consent and opt-out requirements.

Even after unsubscribing from promotional communications, you may continue receiving necessary transactional messages relating to your orders, accounts, or customer support requests.

8. Privacy Rights of United States Residents

Depending on your state of residence and whether the applicable privacy law covers our business, you may have some or all of the following rights:

  • Right to know or access: Request information about personal data collected, used, or disclosed about you.
  • Right to correct: Request correction of inaccurate personal information.
  • Right to delete: Request deletion of personal information, subject to legally permitted exceptions.
  • Right to data portability: Request a copy of certain personal information in an appropriate portable format.
  • Right to opt out: Opt out of certain sales, sharing, or processing of personal information for targeted advertising, where applicable.
  • Right to limit certain sensitive-data uses: Exercise rights relating to sensitive personal information where such rights apply.
  • Right to appeal: Appeal certain privacy request decisions where the applicable state law provides that right.
  • Right to non-discrimination: Exercise applicable privacy rights without unlawful discrimination or retaliation.

To submit a privacy request, email support@thecarecore.com with the subject line "Privacy Request."

We may take reasonable steps to verify your identity before processing a request and may ask for information necessary to locate your records.

Authorized agents may submit requests where permitted by law, subject to appropriate verification.

We will respond within the time required by applicable law. If a request cannot be fulfilled, we will explain the reason where required.

9. Additional Notice for California Residents

This section supplements the information above for California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our business.

The categories of information we may collect include identifiers, commercial information, internet or electronic network activity, customer communications, payment-related information, and inferences about shopping preferences.

The sources, business purposes, and categories of recipients are described in Sections 2 through 6 of this Privacy Policy.

We collect and retain information only as reasonably necessary for disclosed purposes and applicable legal obligations.

Sale or sharing of personal information: Advertising and analytics practices involving third-party technologies may constitute selling or sharing personal information for cross-context behavioral advertising under California law.

California consumers with applicable rights may request to opt out of these practices by contacting support@thecarecore.com with the subject line "Do Not Sell or Share My Personal Information" or through any applicable privacy-choice mechanism provided on our website.

We will honor legally required opt-out preference signals, including Global Privacy Control, where applicable and supported by our configured privacy systems.

We do not intentionally market or sell products through our Services to children under 13. We do not knowingly sell or share the personal information of consumers under 16 without the authorization required by applicable law.

Nothing in this section limits additional protections available under California law.

10. Data Security

We use commercially reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, disclosure, alteration, and misuse.

Payment transactions are handled through Shopify and authorized payment service providers that maintain their own security controls.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Please avoid sending full payment card details or other highly sensitive information through ordinary email.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including processing purchases, supporting customers, maintaining business records, resolving disputes, preventing fraud, and satisfying legal obligations.

Retention periods may vary depending on the category of information, its purpose, contractual requirements, and applicable legal retention obligations.

When information is no longer reasonably necessary, we take appropriate steps to delete, anonymize, or securely retain it where legally required.

12. Children's Privacy

Our Services are intended for a general adult shopping audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If a parent or guardian believes that a child has submitted personal information to us, they may contact support@thecarecore.com to request appropriate action.

13. International Processing

Although TheCareCo primarily serves customers in the United States, personal information may be processed or stored by Shopify and other authorized service providers in countries outside your state or country of residence.

Where international transfers are subject to legal requirements, we will use appropriate safeguards as required by applicable law.

14. Third-Party Websites

Our website may contain links to external websites or services that we do not operate or control.

We are not responsible for the privacy practices of these independent third parties. We encourage customers to review their privacy notices before providing personal information.

15. Shopify and Customer Privacy

Our store is powered by Shopify. Shopify may independently collect and process certain information to provide, protect, and improve its ecommerce platform and related features.

For additional information about Shopify's data practices and available consumer rights, please visit Shopify's Consumer Privacy Policy.

Additional privacy choices relating to Shopify services may be available through Shopify's Privacy Portal.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable laws.

The revised version will be published on this page with an updated effective date. Material changes will be communicated as required by law.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact:

TheCareCo
Operated by Zorvane Group LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Email: support@thecarecore.com

Phone: +1 (914) 339-5549